I want to complain about one of your products – what is the procedure?

  • We are sorry that you appear to be experiencing problems with one of our products.
  • Please WhatsApp us at +92 310 2298714 or email us your complaint at ( email address), and one of our representatives will get in touch with you shortly.

Could you add me to your mailing list to hear about any special deals or promotions you offer?

  • Promotion details are available on the website and social media accounts. You can contact us for more information as well.

What are shipment charges?

Our standard charges are Rs. 200, but shipping charges may vary according to different areas and shipping with huge volume and heavy weight.


How can I track my order?

Once the tracking number is tagged on your order, you will be notified via SMS and Email; after that, you can track your order using Leopard Tracking.


How quickly can I get my order?

Delivered may take 3 to 4 working days.


My order is delayed, what should I do?

If the item isn't delivered within ten working days, you may reach us by calling our 24x7 support at +92 310 2298714 or emailing us at:wecare@emcare.pk.

How do I cancel my order?

To cancel your order, WhatsApp us at +92 310 2298714 or email us with the details at wecare@emcare.pk.

How do I return my order?

Check out our return policy for more info https://emcare.pk/pages/returns-exchanges.

Call Emcare Call Center at +92 310 2298714. The product should be in Emcare Packaging with a filled-in Return & Exchange form.


What are the pickup charges?

There are no charges for pickups; it's free.


What is Emcare's Refund Policy?

Emcare will process a full refund on the products that fall under the return policy without deducting shipping charges after receiving your return item and for the product that Emcare cannot fulfil.


How will I get my refund?

Call the Emcare Call Center or click here to register a refund request.

Customer service

For assistance, please email us at wecare@emcare.pk

Happy to chat! Feel free to contact us using our form or chat service.